EnerGenie FAQ’s

EnerGenie unlocks the power of technology to find you cheap electricity plans, so you don’t have to make all the hard choices. With our intelligent platform, we find you the best plan based on your historical usage.

EnerGenie - electricity concierge service in texas area

How EnerGenie Works

How does EnerGenie work?

Our intuitive technology compares hundreds of electricity plans based on your energy usage history. Then we match you with the best plan based on that data. Once we choose the plan, we enroll you and manage your account. Magical, right?

How does EnerGenie differ from other power comparison sites

EnerGenie is an electricity concierge service, not a comparison site. Our sole focus is you, the consumer. Unlike other power comparison sites, we do not earn any profits by recommending a service provider. Instead, our tech analyzes every available energy plan in terms of hidden charges, delivery fees, and offers to give you an accurate assessment of monthly savings along with your plan.

How will you keep my personal information secure?

We take data security very seriously. From the basic steps of requiring strong passwords and 2-factor authentication (2FA) for our Genies to rigorous training on data security to our software being built with highly-secure database encryption technology. We’ll spare all the boring techie details here, but we’re so confident in our system’s security that many of our Genies are also customers.

How will it work if I move to a new location?

Staying within a deregulated area of Texas? We’ve got you covered! We’ll cancel the current plan. No fuss and no early termination fees from your electricity provider! Then we will help move your service to your new location.

Moving out of a deregulated area of Texas or – gasp! – outside of Texas?

We’ll be sad to see you go, but remember the good times. Then…we’ll help you terminate your current plan and close our account if we can’t serve you in the area.

Do I have to provide my social security number as well?

Social Security Number is required by most retail electricity providers in Texas.

What if I don’t want to share my SSN?

Social Security Number is needed to sign up with most electricity providers.

How many electricity providers do you compare for choosing the right plan?

Texas has dozens of retail electricity providers offering dozens of energy plans to suit various needs. We’ll find the right one for you.

What areas do you cover with your services?

We serve all the deregulated areas of Texas.

What factors do you consider to select the best energy plan?

We use your electricity usage history and other preference settings to set you up with the best energy plan for maximized savings. Even after enrolling you in the best plan, our Genies are still continuously monitoring the energy market for better offers that can increase your savings.

EnerGenie Membership

What are the benefits of an EnerGenie membership?

Being savvy while shopping for electricity is overwhelming and time consuming. Who wants to cross-reference prices, rate formulas, and usage history? Exactly – no one…except maybe our Excel fanatic coworker. EnerGenie takes the hassle out of shopping for your next best electricity plan by comparing all the data for you.

What is your monthly membership fee?

Our monthly membership fee is $0.

What do I need to become a member?

If you’ve ever enrolled in your own electricity plan before, you will notice we ask for the same types of things that a provider would ask you for. In addition, we ask for access to your smart meter data (if available) and preferences to better help us pinpoint the right plan for you.

Are there any additional services available with EnerGenie membership?

Our service includes:

Energy plan shopping
We analyze your usage history and service preferences to pair you up with the best energy plan. When it’s time to find a new plan we automatically get to work for you.

Account monitoring
We keep tabs on your account with the provider, which allows us to work on your behalf to address any concerns or questions that may arise.

Usage and billing monitoring
Our system learns from your usage and billing to keep finding the best energy plans for you. We provide an easy-to-use dashboard that breaks down usage and billing, and we even send you periodic usage emails and tips.

What do I do if I want to cancel my EnerGenie subscription.

Of course we don’t want to lose you as a EnerGenie customer, but in order to do this please call customer care during normal business hours at XXX-XXX-XXXX.

Do you have a Refer-A-Friend program

Yes, we do! Please click here to see our refer-a-friend terms and conditions. If you sign up to be an EnerGenie member, refer-a-friend information will also be located in the My Account portal.

Plans Products and Services

Do you run a referral program? How does it work?

Yes, we do. Please see our Refer a Friend details in the MyAccount Portal.

How can you get me the best rate?

We analyze your usage history and service preferences, then we compare those against the plethora of plans available in your area.

What if I want to switch my electricity plan in the middle of the month?

Please call one of our amazing Genies at XXX-XXX-XXXX. Please note if you’re under a contract, you may incur an early termination fee.

Can I change the electricity company that EnerGenie selects for me?

Yes, you can change your electricity provider any time, subject to specific terms and conditions of your contract.

What about the hidden fees in the plans you choose for me?

There will be no hidden fees in plans selected by us. We calculate the actual costs by identifying all the charges based on your historical usage.

Do I need to give a deposit to the energy provider for starting my plan?

This will depend on your credit worthiness and the options available with the electricity provider. In cases like these, we will be sure to communicate all details with you.

Do you also compare no deposit electricity plans as well?

Most providers require a deposit if you do not meet their credit score requirement. This information is not immediately available to EnerGenie or anyone outside of the provider so we cannot guarantee we are able to view and compare such plans.

When switching electricity providers, will I lose power at my home for some time?

Switching is seamless. You won’t lose power. Your new provider will even notify your old provider of the switch to make it easy as pie for you (ooooh, pie!)

Billing & Payments

Will you charge extra if I need energy plans for more than one location?

Our membership plans are charged per meter/ESI ID.

How will the enrollment process work with electricity providers?

Once you sign up with EnerGenie, we will take over the process of analyzing your current usage and available energy plans in your area to select the right one.

What can you do to help if I am still under contract with my electricity company?

If you are under contract, there are 2 options: 1) depending on the contract end date, we’ll sign you up with a new plan after your old one ends, or 2) we’ll crunch some numbers. If your savings are greater than the early termination fee, we will sign you up with the plan that offers the greatest savings

How do you accept payments for monthly memberships?

You need to share your credit card information during the signup process with EnerGenie to pay for the membership and electricity bills every month.
We also require that you sign up for AutoPay with your provider to maintain timely bill payments.

Are there any discounts for long-term membership plans?

We may offer a discount on the monthly membership fee if you pay for a certain period in advance.
If such an offer is available, you will find it during the sign-up process.

Will I pay my electricity bills to the energy company or EnerGenie?

You will always pay for your electricity service directly to the electricity provider – we get you set up and stay on top of your account status, etc.

When do you charge your monthly membership fee?

We charge the first installment of our monthly membership fee as soon as you join us. It’s automatically charged each month after that.

Can I choose between fixed-rate or variable payment plans?

EnerGenie doesn’t recommend variable-rate plans as they tend to be pricier.
We prefer choosing the fixed rate and fixed term plans only for our users. However,
if your usage pattern requires, we may consider tiered-rate plans for you (if available).

What happens to my early termination fee if I am in a contract and cancel it in the middle?

If you switch you are responsible for early termination fees.

Account Information

How long does it take to enroll in a new plan through EnerGenie?

Our process begins as soon as you enroll and provide us with your switch date.

When and how will I receive my electricity bills?

You will receive your electricity bill electronically (e-mail) and your monthly payments will automatically charge.

Who should I contact when I have any issue with power at my home?

If you have a power outage at your place, you can contact the Transmission and Distribution Service Provider (TDSP) in your area.

What happens if my electricity company goes out of business?

If your electricity provider is acquired by another company, we will facilitate your move to the new provider.
We will keep you informed about the process and ensure zero disruption in the power supply.

Who can I contact if I have any questions about my EnerGenie membership?

For any questions, you can contact our customer care team at (713) 574-7669 or via email at hello@energenie.com.

Will you manage the contract renewal with my electricity provider?

Yep! When it’s time to start looking, we automatically start. No rubbing the lamp required.